Legal

Privacy Policy

Your privacy matters. This policy explains how we handle your information when you use Ceylon Gem Exchange.

Last updated: July 29, 2026

Information we collect

Account information: name, email address, phone number and business details when you register.
Listing information: gemstone descriptions, images, prices, certifications and location data you provide.
Payment information: payment confirmations and subscription status managed through PayPal. We do not store full card details.
Usage data: pages visited, searches performed and interactions with listings to help us improve the platform.
Communication data: messages, offers and support requests sent through the platform.

To provide and maintain the marketplace, including displaying listings and managing accounts.
To connect buyers with sellers, including showing seller contact details to premium buyers.
To process payments, subscriptions and premium membership upgrades.
To verify accounts, prevent fraud and maintain platform security.
To send important notifications, updates and support messages related to your account.

All data is stored securely using encrypted databases and industry-standard security practices.
We restrict access to personal information to authorized personnel only.
Seller contact information is only visible to premium buyers or shared with admin approval.
We never sell your personal information to third parties.
You may request deletion of your account and associated data by contacting support.

We use cookies to keep you signed in, remember your preferences and understand how you use the site.
You can disable cookies through your browser settings, though some features may not work properly.
We may use analytics tools to improve the platform experience.

If you have any questions about this privacy policy or how your data is handled, please contact us through the Contact page.