Legal
Refund Policy
Clear guidelines on refunds, cancellations and premium membership billing.
Last updated: July 29, 2026
Premium membership payments
- Premium membership fees grant access to enhanced seller features for a 30-day period.
- All premium payments are processed securely through PayPal.
- Membership fees are generally non-refundable once the premium period has started.
- If you experience a billing error or duplicate charge, contact us within 7 days for review.
Cancellations and renewals
- Premium memberships are one-time payments for the period purchased — nothing renews automatically.
- You can cancel your subscription at any time through your PayPal account or by contacting support.
- Cancelling stops future billing. You will retain premium access until the end of the current paid period.
- Free accounts can be closed at any time with no charges.
Disputes and exceptions
- We review refund requests on a case-by-case basis for technical issues or service interruptions.
- Refunds are not provided for user errors, change of mind, or unused listing quotas.
- If a refund is approved, it will be processed through the original payment method within 10 business days.
- For billing disputes, please contact us with your transaction details.
Contact us
If you have questions about a charge or need help with a refund, please reach out through the Contact page.